Frequently Asked Questions
Everything you need to know about shopping at BOOM Headshop.
Is your packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes or mailers with a generic return address to ensure your privacy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure options like Sezzle and select cryptocurrencies.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout.
What is your return policy for glass items?
We offer a 30-day return policy for unused items. If your glass arrives damaged, please contact us with a photo within 48 hours of delivery for a free replacement.
Do you ship internationally?
Currently, we ship to the United States and Canada. Please check our shipping page for local regulations and international rates.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.